Safety first
Stop using a door that appears unstable, off track, unusually heavy or unable to secure. Do not handle garage-door springs or loose high-tension cables.
A visible gap in the torsion spring
A torsion spring mounted above the opening may show a noticeable separation in the coil after it breaks.
The door feels unusually heavy
Without proper spring support, a manual lift can become difficult or unsafe. Do not continue lifting a door that feels uncontrolled.
The opener moves but the door does not rise
The opener may pull on the door without enough counterbalance. Repeated operation can add stress to other components.
A loud snap or bang occurred
A spring can release energy suddenly when it breaks. The sound may be mistaken for something falling in the garage.
Need service in Richardson?
Use the related service page to describe the problem and submit a request.
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